Refund policy

Refund & Returns Policy We want you to love your Nook & Paw order. If you don't, you can return most items within 30 days of delivery. Returning an item Items must be unused, in their original condition and packaging. Please contact us at hello@nookandpaw.co.uk before returning anything. We'll confirm the return address and instructions, as returns may need to go to a different address from where your order was sent. Return postage: if you're returning an item because you've changed your mind, you pay the cost of sending it back. If an item is faulty, damaged or incorrect, we pay the return postage. We recommend using a tracked service. Refunds Once we receive and check your return, we'll refund you to your original payment method within 14 days. If you cancel your whole order within the 14-day cancellation period, we'll refund the full amount you paid (UK mainland delivery is free, so there's no delivery charge to refund). Faulty, damaged or incorrect items If an item arrives damaged, faulty or not as described, please contact us within 48 hours of delivery with photos. We'll offer a repair, replacement or refund, and cover return costs. This is in addition to your rights under the Consumer Rights Act 2015. Your statutory rights Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Order records are kept for 6 years for tax and accounting purposes. Marketing data is kept until you unsubscribe. Your rights You can ask to access, correct, delete, restrict or object to the use of your data, and to data portability. Contact hello@nookandpaw.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk). Contact: Nook & Paw, 36 Albany Gardens, Hampton Lane, Solihull, B91 2PT, United Kingdom, hello@nookandpaw.co.uk. Last updated: 25 October 2026.